Personal Banking

Personal Debit Cards

Your Debit Card Has A New Design And New Security

The Bank of Southside Virginia Debit Cards have a new look and now feature chip Technology.

You will enjoy global acceptance plus an enhanced level of security. The embedded chip generates unique data for each transaction; this makes it difficult for fraudsters to duplicate your account information. This reduces the risk of fraudulent charges on your account. As always, you are not responsible for unauthorized purchases on your BSV Debit Card.

Please be sure to activate your new chip card before your existing card is deactivated. A special microchip is embedded in your new card, which adds another layer of security when used at a chip-enabled terminal.

What do you need to do?

  • Activate your new card by making an ATM transaction or making a purchase with your PIN.  You can also activate your card on the BSV Mobile App under the Manage Cards tab.
  • Destroy your old card.
  • Update account information for any automatic or recurring bills with your new card’s expiration date and security code (the three digits on the back).
  • Your old card will be deactivated to protect the security of your account.

If you have received your new chip card, the first thing you will need to do is activate your chip card. Activating your chip card cancels your old card. If you do not activate your new card,  your old Cash Plus card will automatically be canceled soon, so it’s best to activate your chip card as soon as possible.

Note: With the new chip card technology, some merchants are only allowing debit transactions which require you to know your PIN. If you have forgotten your PIN or would like a new one, please call 800-619-5211 for a PIN reset.

Instructions for using an EMV Chip Card

For chip-enabled terminals, simply insert the chip end of your card into the terminal where you shop. Follow the prompts on the screen while your card remains in the terminal. When your transaction is complete, remove your card. It’s that simple!

You can still use the magnetic stripe on your new Debit Card at any merchant or ATM that does not yet have chip-enabled terminals.

Don’t have a BSV Debit Card? Visit your local branch to get yours today!

THE BANK OF SOUTHSIDE VIRGINIA MOBILE WALLET TERMS AND CONDITIONS

These terms and conditions (the “Terms”) for attaching your BSV debit card (“BSV Debit Card”) virtually to a digital storage system (“Mobile Wallet”) apply when you choose to add a BSV Debit Card to a Mobile Wallet. In these Terms, “you” and “your” refer to any person that seeks to add a BSV Debit Card to any Mobile Wallet, and we, us, our, and The Bank of Southside Virginia refer to the issuer of your BSV Debit Card. When you add a BSV Debit Card to the Mobile Wallet, you agree to these Terms. Please view the mobile wallet tutorial here.

  1. Adding your BSV Debit Card. You can add an eligible BSV Debit Card to the Mobile Wallet by following the instructions of the Mobile Wallet provider. Only BSV Debit Cards that we indicate are eligible can be added to the Mobile Wallet. If your BSV Debit Card or underlying account is not in good standing or based on any other justified means, that BSV Debit Card will not be eligible to enroll in the Mobile Wallet. When you add a BSV Debit Card to the Mobile Wallet, the Mobile Wallet allows you to use the BSV Debit Card to enter into transactions where the Mobile Wallet is accepted. The Mobile Wallet may not be accepted at all places where your BSV Debit Card is accepted.
  2. Devices. Customer is responsible for selecting the Device and the service provider for the Device and for paying any fees or other charges that the service provider may charge.  It is the responsibility of the Customer to obtain and properly use a Device that is compatible with the Services.
  3. Your BSV Debit Card Terms Do Not Change.  The MasterMoney cardholder and account agreement that govern your BSV Debit Card do not change when you add your BSV Debit Card to the Mobile Wallet. The Mobile Wallet simply provides another way for you to make purchases with the BSV Debit Card. Any applicable interest, fees, and charges that apply to your BSV Debit Card will also apply when you use the Mobile Wallet to access your BSV Debit Card. The Bank of Southside Virginia does not charge you any additional fees for adding your BSV Debit Card to the Mobile Wallet or using your BSV Debit Card in the Mobile Wallet. The Mobile Wallet provider and other third parties such as wireless companies or data service providers may charge you fees.
  4. Limits. Any limits we place on the frequency or dollar amount of your BSV Debit Card transactions will also apply to Mobile Wallet transactions.
  5. Contacting You Electronically, and by Email. You consent to receive electronic communications, notices, and disclosures from us in connection with your BSV Debit Card and the Mobile Wallet. You agree that we can contact you by email at any email address you provide to us in connection with any BSV account. It may include contact from companies working on our behalf to service your accounts. You agree to update your contact information with us when it changes. By accepting these Terms and Conditions, you agree that it is subject to the federal Electronic Signatures in Global and National Commerce Act. (“E-SIGN”). Continued use of a BSV Debit Card in a Mobile Wallet requires that you agree to receive all Notices electronically. If you prefer to receive paper Notices, you have the right to withdraw your consent, in which case we will terminate your use of the BSV Debit Card in a Mobile Wallet.
  6. The Bank of Southside Virginia is Not Responsible for the Mobile Wallet. The Bank of Southside Virginia is not the provider of the Mobile Wallet, and we are not responsible for providing the Mobile Wallet service to you. We are only responsible for supplying information securely to the Mobile Wallet provider to allow usage of BSV Debit Card in the Mobile Wallet. We are not responsible for any failure of the Mobile Wallet for any transaction. We are not responsible for the performance or non-performance of the Wallet provider or any other third parties regarding any agreement you enter into with the Mobile Wallet provider or associated third party relationships that may impact your use of the Mobile Wallet. You acknowledge that you have read and accepted the terms and conditions of the Mobile Wallet by requesting that your BSV Debit Card be added to the Mobile Wallet.
  7. Privacy. Your privacy and the security of your information are important to us. The Consumer Privacy Notice (available online at http://www.bsvnet.com by clicking on Privacy Policy located at the bottom of the page) applies to your use of your BSV Debit Card in the Mobile Wallet. You agree that we may share your information with the Mobile Wallet provider, a payment network, and others in order provide the services you have requested, to make information available to you about your BSV Debit Card transactions, and to improve our ability to offer these services. This information helps us to add your BSV Debit Card to the Mobile Wallet and to maintain the Mobile Wallet. We do not control the privacy and security of your information that may be held by the Mobile Wallet provider, and that is governed by the privacy policy given to you by the Mobile Wallet provider.
  8. Security. Storing account numbers, passwords or codes on any Device, using any account numbers, passwords or codes in any verbal communications, or  using any Device in a public place such as an airport, hotel, concert,  or sports facility, may result in interception and misuse of that information by a third party.  Bank cannot prevent interception by third parties of any communications made by a Device.   Bank has no responsibility for any losses resulting from information that a third party may obtain by intercepting communications made through a Device  or by accessing data that Customer may store on a Device.
  9. Interruption of Services. Bank will have no liability to Customer if Customer is not able to use the Service or complete any transaction if:  (1) Customer does not have enough money in Customers Account; (2) Banks communications systems or computer system are not working properly or is undergoing repair or maintenance; (3) the failure is the result of any act or omission of any Device provider or any software or service provided by any third party or any other party to the transaction; or (4) circumstances beyond Banks control (for example, fire, flood, loss of power, or interruption of communication systems) prevent the completion of the transaction.  Bank may contract with third parties to provide certain services to Customer and Bank will have no liability of any kind to Customer with respect to any acts or omissions of such parties.  The Bank has no liability of any kind or nature arising from any defect in any Device or resulting from any virus, cookies, spyware or similar problems which may affect or result from Customers use of the Device or the Services.   Customer agrees to all terms of use and license agreements applicable to any equipment, devices, applications or services used by Customer in using the Services.
  10. Removing Your BSV Debit Card from the Mobile Wallet. You should contact the Mobile Wallet provider on how to remove a BSV Debit Card from the Mobile Wallet. We can also block a BSV Debit Card in the Mobile Wallet from purchases at any time.
  11. Governing Law and Disputes. These Terms are governed by federal law and, to the extent that state law applies, the laws of the state that apply to the agreement under which your BSV Debit Card is covered. Disputes arising out of or relating to these Terms will be subject to any dispute resolution procedures in your BSV Debit Card agreement. If there is any conflict between the Terms and Conditions and applicable law or regulation, the Terms and Conditions will be considered changed to the extent necessary to comply with the law unless the law or regulation permits waiver or modification of the terms of the law or regulation by an agreement of the Customer in which event the Customer is deemed to have consented to such waiver or modification. If there is any inconsistency between other rules of the Bank relating to the Accounts and these Terms and Conditions, these Terms and Conditions will prevail.
  12. Ending or Changing these Terms; Assignments. We can terminate these Terms at any time. We can also change these Terms, or add or delete any items in these Terms, at any time.  We will provide notice if required by law. We can also assign these Terms. You cannot change these terms, but you can terminate these Terms at any time by removing all BSV Debit Cards from the Mobile Wallet. You may not assign these Terms.
  13. Indemnification. The Customer will indemnify the Bank against all costs and expenses incurred by the Bank (including attorney fees) arising out of any acts or omissions caused by Customer or any representative of Customer.
  14. Limits on Bank Liability. Except as may otherwise be specifically provided in these Terms or Conditions or any Supplemental Agreement: (a) neither the Bank, nor any of the Banks affiliates, officers, directors, employees or agents (Bank Representatives), will be responsible for any loss of Customers funds or property except as a result of an intentional act or gross negligence of the Bank or a Bank Representative; (b) Customer agrees that the amount of actual damages relating to a breach of the Banks obligations with respect to a Service is difficult to ascertain and that unless otherwise specifically provided herein or in a Supplemental Agreement, any liability of the Bank shall be limited to liquidated damages equal to the lesser of  Customers actual damages, $1,000 or the amount of fees for the applicable Service that were paid by the Customer for the six month period immediately preceding the act or omission for which the Bank or Bank Representative is liable; (c) neither the Bank nor any Bank Representative shall be liable for any indirect, special, incidental, punitive or consequential damages, and (d) Customer will be solely responsible for any losses or damages caused by any inaccurate or incomplete information provided by the Customer.
  15. Questions. If you have any questions, disputes, or complaints about the Mobile Wallet, contact the Mobile Wallet provider using the information given to you by the provider. For questions, disputes, or complaints about your BSV Debit Card, contact us at 1-800-619-5211.

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