ELECTRONIC FUNDS TRANSFER DISCLOSURE
Consumer's Liability: If your statement shows transfers that you did not make, tell us at once. Call us toll free at 1-800-619-
5211 or write to us at PO Box 40 Carson, VA 23830. If you do not tell us within 60 days after the statement was mailed to
you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from
taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us,
we will extend the time periods.
Types of Transfers, Conditions, and Charges: Automatic transfers can be made from a BSV Deposit Account to a third party, or
transfers can be made from a third party to your BSV checking, savings or loan account. Funds being sent to a third party
must be in your BSV account at least three (3) business days prior to the transfer date. We cannot guarantee a timely transfer
of funds if they are not in the account three (3) days prior. If transfer amounts will change on a regular basis, we reserve the
right to charge a monthly maintenance fee. Preauthorized debits will be placed in the same classification as checks, and current
monthly service charge rates will apply. If automatic debits are returned to us more than once, we reserve the right to cancel
the automatic transfers. Copies of our current fee schedule are available at all branches. The Bank of Southside Virginia
reserves the right to change or amend any product or service and will provide thirty (30) days written notice prior to effective
date of revision.
Right to Receive Documentation: Preauthorized Transfers - If you have arranged to have automatic transfers to or from
your BSV account at least once every 60 days from or to the same person or company, we will not send you a receipt at the
time the transfer is made; however, you can call us toll free at 1-800-619-5211 to find out if the transfer has been made. You
will get a monthly Checking account statement from us. You will get a quarterly account statement from us for your Savings
Procedure to Cancel Automatic Transfers: If you have authorized us to make automatic transfers to or from your account, you
can stop any of these transfers. The procedure is to call us toll free at 1-800-619-5211 or write to us at PO Box 40 Carson,
VA 23830 in time for us to receive your request three (3) business days or more before the transfer is scheduled to be made. If
you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after your call.
Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.
Bank's Liability for Failure to Stop Transfer or Make Transfer: If you request us to stop a preauthorized transfer three (3)
business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages. If we
do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we
will be liable for your losses or damages; however, there are some exceptions. We will not be liable, for instance: 1)if, through
no fault of ours, you do not have enough money in your account to make the transfer, and 2)if circumstances beyond our
control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
Disclosure of Account Information to Third Parties: We will disclose information to third parties about your account or the
transfers you make:
- where it is necessary for completing transfers
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant
- in order to comply with government agency or court orders
- if you give us your written permission
Resolving Errors: In case of errors or questions about your automatic transfers, telephone your local branch, call us toll
free at 1-800-619-5211 or write to the bank at PO Box 40 Carson, VA 23830. If you think your statement is wrong or if
you need more information about the transfer listed on the statement, contact us as soon as you can. We must hear from
you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We
will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error
promptly. If we need more time, however we may take up to 45 days to investigate your complaint or question. If we decide to
do this, we will recredit your account within ten (10) business days for the amount you think is in error, so that you will have
the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions
in writing and we do not receive it within ten (10) business days, we may not recredit your account. If we decide that there was
no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask
for copies of the documents that we used in our investigation.